{"id":49494,"date":"2024-10-04T12:53:50","date_gmt":"2024-10-04T12:53:50","guid":{"rendered":"https:\/\/www.vallonchene.fr\/refund-and-return-policy\/"},"modified":"2024-10-04T13:39:08","modified_gmt":"2024-10-04T13:39:08","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/www.vallonchene.fr\/en\/refund-and-return-policy\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-apercu\"><strong>Overview<\/strong><\/h2>\n\n<p>Our refund and return policy aims to ensure your satisfaction. You have 14 days from the date of receipt of your order to return an item and request a refund or exchange. <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-conditions-de-retour\"><strong>Return conditions<\/strong><\/h2>\n\n<p>To be eligible for a return, your item must:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Be unused and in the same condition as when it was received.<\/li>\n\n\n\n<li>Be in its original packaging, intact and accompanied by all labels.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\" id=\"h-articles-non-remboursables\"><strong>Non-Refundable Items<\/strong><\/h2>\n\n<p>Certain items are not eligible for return or refund, including:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Plants that have been shortened with the agreement of the customer to satisfy height restrictions for delivery. <\/li>\n\n\n\n<li>Customized or made-to-measure products.<\/li>\n\n\n\n<li>Gift cards or gift vouchers.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\" id=\"h-procedure-de-retour\"><strong>Return Procedure<\/strong><\/h2>\n\n<ol class=\"wp-block-list\">\n<li><strong>Contact Us:<\/strong> <a href=\"https:\/\/www.vallonchene.fr\/en\/contact\/\"><strong>Send a message through our website<\/strong><\/a> specifying your order number and the items you wish to return.<\/li>\n\n\n\n<li><strong>Shipping:<\/strong> Carefully pack the items in their original packaging and send them to the following address: VALLONCHENE &#8211; 1426 chemin d&#8217;Atteville &#8211; 76440 SOMMERY (France). Return shipping costs are at your expense, except in case of defective products or our error. <\/li>\n\n\n\n<li><strong>Refund :<\/strong> Upon receipt and inspection of your returned item, we will issue a refund to the original payment method within three business days. The refund may take longer to appear on your statement, as processing times vary by financial institution. <\/li>\n<\/ol>\n\n<h2 class=\"wp-block-heading\" id=\"h-remboursements-partiels\"><strong>Partial Refunds<br\/><\/strong><\/h2>\n\n<p>In certain cases, we may grant a partial refund if the returned item shows signs of wear, damage, or missing parts not due to our error.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-echanges\"><strong>Exchanges<\/strong><\/h2>\n\n<p>If you wish to exchange an item, please contact us by e-mail or <a href=\"https:\/\/www.vallonchene.fr\/en\/contact\/\"><strong>by sending a message through our website<\/strong><\/a>. <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-articles-defectueux-ou-endommages\"><strong>Defective or Damaged Items<\/strong><\/h2>\n\n<p>If you receive a defective or damaged item, please contact us immediately upon receipt of your order. We will cover the return shipping costs and send you a replacement. If the item is no longer available, we will issue a refund as soon as we receive the defective or damaged product.  <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-questions\"><strong>Questions?<\/strong><\/h2>\n\n<p>For any questions regarding our refund and return policy, please do not hesitate to contact us <a href=\"https:\/\/www.vallonchene.fr\/en\/contact\/\"><strong>by sending a message through our website<\/strong><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview Our refund and return policy aims to ensure your satisfaction. You have 14 days from the date of receipt of your order to return an item and request a refund or exchange. Return conditions To be eligible for a return, your item must: Non-Refundable Items Certain items are not eligible for return or refund, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-49494","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refund and Return Policy - Vallonch\u00eane<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vallonchene.fr\/en\/refund-and-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Return Policy\" \/>\n<meta property=\"og:description\" content=\"Overview Our refund and return policy aims to ensure your satisfaction. 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